Home > Frequently Asked Questions > When will I get a reply to my ticket?

When will I get a reply to my ticket?

I'll get back to you as soon as possible. Sometimes that's within minutes after I've received your ticket.

But I might be offline or working focused on something (like writing) and then it will take a little longer. Usually no longer than 24 hours, unless it's a holiday.

I go offline every day at 5 pm my time (GMT+2 - Jerusalem time) and from Friday afternoon and until Sunday morning I'm offline.

I can help you faster, if you're as specific as possible. So add as many details as possible about your problem, including name of product.

I'll get back to you as soon as possible. I'm offline on Israeli holidays and from Friday 5 pm GMT+2 until Sunday morning.