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What shall I do if I didn't get or can't find my file?

Create a ticket, let me know which product file you need, and if you're not writing from the email you used for the purchase, then let me know which one that is. Normally, I don't need to see a receipt. That will only be necessary in the rare cases where I can't find your purchase.

I can help you faster, if you're as specific as possible. So add as many details as possible about your problem, including name of product.

I'll get back to you as soon as possible. I'm offline on Israeli holidays and from Friday 5 pm GMT+2 until Sunday morning.