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Frequently Asked Questions

When will I get a reply to my ticket?
I'll get back to you as soon as possible. Sometimes that's within minutes after ... more
What shall I do if I didn't get or can't find my file?
Create a ticket, let me know which product file you need, and if you're not writ... more

I can help you faster, if you're as specific as possible. So add as many details as possible about your problem, including name of product.

I'll get back to you as soon as possible. I'm offline on Israeli holidays and from Friday 5 pm GMT+2 until Sunday morning.